Our Guarantee

Our 100% Guarantee – We’re Real People

Effective date: September 8, 2025

We’re not a faceless corporation. We’re a small, family-run business that’s been caring for bonsai since 1987—real people with dirt under our nails, kids who roll their eyes at us, and a team that genuinely cares about every tree and every customer.

Our guarantee isn’t a wall of fine print. It’s simple: we’ll treat you the way we’d want to be treated. We try to do everything right, every time. If we slip up, we’ll own it and work with you to make it right.

We know the world expects lightning-fast shipping and instant answers. We may not always move at big-box speed, but you’ll always get honesty, care, and a real person who knows your name (and maybe even your tree).

• If something goes wrong, reach out.
• Be kind—we promise to be kind right back.
• We’ll figure it out together.

That’s our 100% guarantee. From real people, to you. For details on returns or damaged items, please see our Returns & Refunds Policy.