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Services & Policies

SERVICES AND LABOR RATES

We are here to help you keep your bonsai beautifully styled and in good health.

Bonsai need regular maintenance like weeding, trimming and spraying to be free from pests and diseases. Bonsai also need periodic root pruning and styling to stay strong and beautiful.

If you are leaving a bonsai with us we require that they be weed free, clean of all dead foliage and sprayed for pest and disease if necessary.

Please note we use the least invasive, most environmentally safe sprays whenever possible.

Below are the rates for these services based on an HOURLY charge. Our minimum labor charge is $10.

REQUIRED BASIC SERVICE. $45 per hour

  • Weeding
  • Cleaning

PROFESSIONAL SERVICES. $90 per hour.

  • Transplanting
  • Root pruning
  • Wiring
  • Styling
  • Spraying
  • Other advanced techniques
  • Treatments for pests and diseases

For BOARDING AND HOSPITALIZATION Check out our Tree Sitting and Wintercare service

THANK YOU for bringing your bonsai to us.

 

 

CONSIGNMENT POLICIES

 

Sometimes, for various reasons, people want to reduce the number of bonsai in their collection. If you wish to consign some bonsai with us we are happy to take a look. We can not guarantee that we will consign your bonsai but we are happy to consider them. We can make no commitment or definitive estimates by photos or over the phone. Please bring all bonsai into the nursery.

If the bonsai is nicely styled, healthy and strong, free of weeds, yellow leaves etc. it has a better chance of selling sooner.

At consignment, you set the price, with help from us if you wish. 
When the bonsai sells you receive the total of the sold price- less 20% commission and any tree sitting and labor charges. 
The set price may be lowered, or raised with your consent.
You must pay for tree sitting and labor either way.
If we decide to list your tree on our website (which can increase the likely- hood of a sale) there is a $10 charge.

Thank you.

 

 

PICKUP AND DELIVERY POLICY

To schedule a pick up or delivery please contact us at 508 883 2842

$30 per hour labor charge. Includes loading, unloading and total driving time.

58 cents per mile to and from the customer’s residence and New England Bonsai Gardens.

For example if the customer is 30 miles away this, the mileage charge would be $34.80 (Cost for mileage is both ways).

If the drive to and from takes one hour and loading and unloading takes one half hour, this totals an hour and a half so the labor charge would be $45.

The total due in this case would be $79.80

  • These charges do not include labor for transplanting, spraying and tree sitting, which are billed separately
  • Payment is due on or before the day of pick up/delivery
  • Full payment for tree sitting and other labor is due on or before delivery

If we are picking up for you please make sure all bonsai are clean of weeds, dead leaves, needles etc on the topsoil and well as the tree itself. If the trees are not clean we will clean them for you. There is a labor charge for this, depending on how much time it takes.

Thank you!

 

 

RETURNS AND REFUNDS POLICIES

We provide you with all the information you need to keep your bonsai healthy and thriving.
Because daily care is so important we can not guarantee success. That’s up to you!

  • No refunds or returns for bonsai and pre bonsai
  • On all other items a 15% restocking fee applies
  • No refunds without receipt
  • No returns accepted on discounted items

Yes, we are here to help. Please contact us if you have any questions

508 883 2842

nebonsai@nebonsai.com

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