Our 100% Guarantee
If you, or the people receiving items from NEBonsai.com, are not completely satisfied, we will ensure your satisfaction.
Your satisfaction comes first
Your satisfaction is our first priority. To meet this goal, we will do whatever it takes to ensure your experience with us is positive. Guaranteed.
Our merchandise is such high-quality; NEBonsai.com can afford to make your purchase completely risk-free. This means that if you receive a product with any defects NEBonsai.com will pay all costs associated with the return or replacement within 30 days.
We only sell the best bonsai tools and supplies.
1-year replacement policy due to manufacturer defect.
We will immediately send out a replacement if any part is flawed due to manufacturer defect or shipping damage.
We will pay the shipping costs for any replacement sent out to you. You must return the defective product to us.
We have served thousands of satisfied customers. We will do our very best to provide you with the best product, fastest delivery, and overall best service for your money. That's our guarantee!
Why buy from New England Bonsai Gardens?
Our huge selection makes up one of the largest inventories of bonsai trees, tools and accessories. And it's not limited to only one brand. So no matter what you're looking for, chances are we have it in stock and ready to ship. We purchase our products direct from manufacturers and we are forever expanding our product line. We're also happy to meet your custom needs.
Our great prices are possible because buy our products direct from the manufacturer. This allows you to eliminate the "middle man" and get at least a 30 percent discount over other online bonsai providers. But it's not just about the savings. Our products are better because we select the best from different manufacturers. We don't just carry one brand.
Feel free to contact us at any time. Our website is designed to be enjoyable, easy to use, and informative. If you have any questions or would like to make a comment, don't hesitate to contact us. We read every comment. After all, we couldn't exist without you!
Healthy Bonsai Tree Guarantee
We take great pride in packing your plants and supplies. We spend a lot of time packing your bonsai because our goal is your satisfaction (and not just selling more plants). We take every care possible to see that your bonsai and supplies arrive safely.
If you receive a damaged bonsai tree from New England Bonsai Gardens, please call us immediately (508 883 2842). We will either send a replacement tree (at no additional cost to you), a replacement pot (if the pot was damaged), soil, or other options. Simply put: we'll do whatever it takes to ensure that your bonsai tree arrives safely and that you're more than satisfied with your purchase.
Important: We guarantee our stock to be well established, healthy, true to name, and properly packed for shipping. However, bonsai trees are living plants. If the tree dies in your care, we are not able offer refunds or replacements. Please call us, and we will do what we can to ensure your satisfaction.
Hassle Free Returns
Your complete shopping satisfaction is our number one priority. If you're not completely satisfied with something you buy from NEBonsai.com, you have 30 days to return it by mail.
We'll refund your purchase if you:
- Return the item in the same condition in which you received it.
- Include the packing slip with the reason for return section completed.
- Return the item within 30 days of the shipment date.
- Refunds exclude shipping and handling (unless there was a shipping mistake), gift wrap, and other service charges. We will credit your account once we have acknowledged receipt of your returned item. Also, returns will be refunded in the form of the original payment method.
Unfortunately, these types of items aren't returnable unless we made a mistake in your order or in shipping. In that case, please call us at 508 883 2842.
- Autographed books
- Customized items
- Gift cards
- Opened fertilizer, pesticides, pastes, and soils
Return by mail
Each of the steps below must be followed in order for NEBonsai.com to provide you with a satisfactory experience.
- Include the original paperwork, parts, and accessories
- Include the reason for your return on the original packing slip, and put it in the package
- Insure your package and keep a copy of the tracking number
- Please don't send C.O.D. As much as we'd like to, we can't accept it.
Send your returns to the following address:
New England Bonsai Gardens
C/O Returns Center
914 South Main Street
Bellingham, MA 02019
You can expect a refund in the same form of payment originally used for purchase within 30 business days of our receiving the item(s). You will be refunded the shipping cost if the return is a result of a manufacturer error or our error.
Privacy & Security
We will not trade, sell or exchange your personal information with ANYONE and we have taken the utmost care to make sure your credit card information is safe.
CREDIT CARD INFORMATION:
All transactions conducted on our website are secured with SSL digital encryption. NO ONE, including Bonsai Outlet employees, will have access to your credit card number. When you place an order with BonsaiOutlet.com, your credit card information is automatically sent to our bank. We never see or have access to your credit card information.
Information we collect about you
SUBSCRIBING TO OUR NEWSLETTER:
We respect each visitor's right to personal privacy. We do not under any circumstance, rent, sell or exchange your email address. The collection of your name and email from subscribing to the newsletter is used solely for broadcasting New England Bonsai e-mails. All of NEBonsai’s mailing lists are 100% OPT-IN. Additionally, users may opt-out of receiving future mailings at any time.
WHEN YOU REGISTER:
If you subscribe to our e-newsletters or register with our website you will supply us with your email address (which is your unique user name), name, and a password. Optionally, you may also provide other demographic information like zip/postal code, profession, and issue areas of interest. We consider this as personal information and we would never trade, rent, sell or exchange this with anyone.
WHEN BROWSING THE SITE:
When you visit our website, we collect information about your session (e.g. session length, pages visited, files downloaded) based on the IP address of your computer. We track this information to help us improve the content of our website – that is it.
WHEN YOU PLACE AN ORDER:
We guarantee your credit card safety, so you never have to worry about your credit card security. When you click Check Out, you enter a secure area of the Web site. Most browsers indicate security by a closed padlock or an unbroken key in your status bar.
Every communication between your browser and our server is encrypted. That means your sensitive personal information -- your name, address and credit card number -- is not traveling over the Internet in an easy-to-read format. Instead, using a sophisticated encryption technique (SSL - 'Secure Sockets Layer', the industry standard encryption technology for online transactions), your browser is disguising that information and sending it to our server and bank, which knows how to decrypt the message.
How to Order
Once you have selected the perfect item, buying it is easy, and convenient. We even offer many different payment options -- more than just the credit card transactions many sites favor.
We accept Visa, MasterCard, and debit cards with the Visa or MasterCard logo.
With Paypal, you can you can use Visa, MasterCard, American Express, Discover, and debit cards with the Visa or MasterCard logo.
All of our credit card transactions are secure, but if you don't feel comfortable submitting this information online, we offer additional payment options.